Who We Are

Diamond Total Care Ltd is a professional cleaning services company based in Loughton, Essex. Company number: 12414680.

We are the data controller for the personal information we collect about you. If you have any questions about this policy, contact us at contact@diamondtotalcare.co.uk.

What Data We Collect

We may collect the following personal data when you use our website or contact us:

Your name
Your email address
Your phone number
Information about the service you are enquiring about
Any additional information you provide in a message

We also collect anonymous analytics data about how visitors use our website (see Cookies section below).

How We Use Your Data

We use your personal data to:

Respond to your enquiries and provide quotes
Provide the cleaning services you have requested
Communicate with you about your booking or enquiry
Comply with our legal obligations

We do not sell, rent or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

We process your personal data on the following legal bases:

Contractual necessity — to provide the services you have requested
Legitimate interests — to respond to your enquiries and improve our services
Consent — for analytics cookies, where you have given your consent

Cookies

Our website uses two types of cookies:

Essential cookies — these are necessary for the website to function and cannot be disabled. They remember your cookie consent preference.

Analytics cookies — with your consent, we use Google Analytics to collect anonymous data about how visitors use our site. This helps us understand which pages are most useful and improve the website. Google Analytics data is processed by Google LLC. You can opt out at any time by clicking Decline on our cookie banner or visiting Google's opt-out page.

We also use Cloudflare Web Analytics, which collects anonymous traffic data without using cookies or tracking personal data.

How Long We Keep Your Data

We keep your personal data only for as long as necessary. Enquiry data is kept for up to 2 years. If you become a customer, we may keep your details for up to 6 years for accounting and legal purposes.

Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict our processing of your data
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at contact@diamondtotalcare.co.uk.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website is served over HTTPS and form submissions are encrypted in transit.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.